Privacy Policy

Last Updated: March 7, 2026

Welcome to Viatora HMS, a hotel management system mobile application developed and operated by Viatora Tech ("we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

1. Information We Collect

1.1 Information You Provide

When you use Viatora HMS, we may collect information that you voluntarily provide, including:

• Account Information: Username, email address, and password when you create an account
• Profile Information: Name, contact details, and job role within your organization
• Business Data: Hotel booking information, guest records, and transaction data that you enter into the system

1.2 Information Collected Automatically

When you access our application, we may automatically collect:

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: App features accessed, time spent on the app, and interaction patterns
• Log Data: Error logs and diagnostic information to improve app performance

1.3 Push Notifications

With your consent, we may send push notifications to alert you about booking updates, check-ins, and other relevant hotel management activities. You can disable notifications in your device settings at any time.

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain the Viatora HMS service
• To authenticate users and secure access to your hotel data
• To process bookings, payments, and hotel operations
• To send notifications about important updates and activities
• To improve our application and develop new features
• To provide customer support and respond to inquiries
• To detect, prevent, and address technical issues or security threats
• To comply with legal obligations

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With Your Organization: Data is shared within your hotel/organization as necessary for business operations
• Service Providers: We may share data with trusted third-party service providers who assist in operating our application (e.g., cloud hosting, analytics)
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction

4. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit using SSL/TLS protocols
• Secure authentication with JWT tokens
• Secure storage of sensitive data using device secure storage
• Regular security assessments and updates
• Access controls and authentication requirements

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When data is no longer needed, we will securely delete or anonymize it.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Data Portability: Request a copy of your data in a portable format
• Opt-out: Opt out of certain data processing activities
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information provided below.

7. Children's Privacy

Viatora HMS is designed for business use and is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

9. Third-Party Services

Our application may contain links to third-party services or integrate with external platforms. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by updating the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically.

11. Account and Data Deletion

You have the right to request deletion of your account and all associated personal data. Upon receiving a valid deletion request, we will:

• Delete your user account and login credentials
• Remove your personal profile information
• Delete or anonymize data associated with your account
• Process your request within 30 days

Please note that some data may be retained if required by law or for legitimate business purposes (e.g., financial records for tax compliance).